How can we help?

Help & FAQs

Getting Started

How do I create an Account with The Maid Effect?

When you book service, an account is automatically created for you. Simply set up your account, choose your password, and you’re ready to go. Alternatively, you can create and log into your account at here.

Do you service my area?

If you are in San Antonio or surrounding areas there is a very good chance we service your area. We service San Antonio, Alamo Heights, Leon Valley, Alamo Ranch, Helotes, Boerne, Bulverde, Spring Branch, Canyon Lake, Converse, Live Oak, Universal City, Selma, Schertz, New Braunfels, and San Marcos.

What is included in a standard cleaning?

Please see our Services page. Also, all of our cleaners work to a checklist that we guarantee to complete. They work through your home, ticking off the tasks as they complete them. That way you can be confident that all of the tasks have been completed to the highest Maid Effect standard.

How much will it cost?

Here at The Maid Effect, we charge a flat rate price based on number of bedrooms and bathrooms. Rather than charging per hour, charging a flat rate means that you know our cleaners work until the job is done. By having our cleaners clean to a checklist, you know exactly what is included in the price.

However, if you would like a custom cleaning we do offer hourly service to you at $35/hr, minimum 3 hours.

Simple as that!

Do you bring your own cleaning supplies, products and equipment?

We bring our own cleaning supplies but please let us know if you have any special requests and we would be happy to accommodate you if possible. Alternatively, we can use green products if you would prefer . Please let us know if you would prefer green cleaning products on our booking form.

Can I request special tasks or extras?

Yes! Simply respond to your email confirmation or log into your account and add any extra you would like to be applied to your service. Special requests may be subject to additional charges. If you would like a completely custom cleaning you can also select the Hourly Cleaning on our booking form.

Manage Your Account

How do I log into my account?

You can update your payment method, edit your profile, and create requests for services by logging in here.

What if I don’t want to book online?

No problem! We have a dedicated customer service team here at The Maid Effect. Give us a call at 210-670-5308. You can also email us at info@themaideffect.com. Just leave your number and one of our team members will give you a ring as soon as possible!

How do I pay?

We take your credit or debit card details at the time of booking, however we will only collect payment after your cleaning service has been performed. We accept all major credit cards (including American Express) and debit cards for payment.

 

 

How do I book my first appointment?

All you have to do is fill out our secure booking form! Select the time and date that you want us to clean your home, pay, and you’re all set! It’s as simple as that and will only take you 60 seconds. Once you have completed your booking you will receive a confirmation email instantly.

Pricing & Policies

How do I use my credits for The Maid Effect?

In most cases you can enter your coupon code directly on the booking form. If you have any issues, please contact us and let us know.

Can I apply a coupon to an existing appointment?

You can apply a coupon to a future appointment by logging into your account and clicking your name in the top right hand corner. You can then select “redeem voucher” and enter your code. The system will automatically apply the code to your next appointment. You can not apply your coupon to past appointment that are already completed.

What does Arrival Window mean?

Please note that we do have a 3 arrival window to deal with the unpredictability of traffic, parking, other jobs and other surprises. Please message us at info@themaideffect.com  if you need a more specific cleaning time, and we will do our best to accommodate you.

Do you have a cancellation policy?

You are able to cancel or reschedule your appointment anytime as long as you do so 24 hours before your scheduled arrival window. If you cancel after that 24 hour period a cancelation fee of $50 will be charged. Please Login to your account here or feel free to email us at info@themaideffect.com to cancel or reschedule your appointment.

Trust & Safety

Can I trust my cleaning professional?

All of our cleaners are interviewed rigorously and must pass a nationwide detailed background check. Only about 10% of the people that apply end up working as a Certified Cleaner with The Maid Effect.

Do the cleaning professionals go through a background check?

Yes they do. We run a detailed nationwide background check on all applicants in our pre-screening process.

What is your 100% satisfaction guarantee policy?

Simple. If you are not satisfied with your cleaning, notify us within 48 hours and we will come back to your home and clean what was not done to your expectations the first time.